Last updated: October 16, 2026
Where you request a refund depends on where you paid. Pick the place you bought Mystix and we'll walk you through it.
Not sure? Search your email for your receipt. Apple receipts come from Apple, Google Play receipts from Google, and web receipts from Paddle. A card charge from Paddle shows as PADDLE.NET on your statement.
Bought in the iPhone or iPad app
Apple handled your App Store payment, so your refund request goes to them. It takes a few minutes, and if you get stuck, email support@mystix.app and we'll help however we can.
Describe what happened in your own words. For example: Mystix was removed from the RuneLite Plugin Hub, so the app no longer works the way it did when you paid. Apple usually replies within 24 to 48 hours, and you can follow your request under Check Status of Claims.
Contact Apple Support directly. Open Apple Support for Billing and Subscriptions, or use the Apple Support app, and ask to chat with or call an advisor. Explain the same thing you wrote above and ask them to review a refund for your Mystix purchase. We've already told Apple what happened to Mystix, which should help your request get approved.
We've cancelled every Mystix subscription on every platform, so you won't be charged again and you don't need to cancel anything yourself. Cancelling doesn't refund payments you've already made, so follow the steps above if you'd like your money back.
Bought in the Android app
You can ask Google directly:
After 48 hours, Google passes refund requests to us. Email support@mystix.app and we'll take care of it through Google Play. Include:
The money goes back to the payment method you used. Google says most refunds arrive within 10 business days.
We've cancelled every Mystix subscription on every platform, so you won't be charged again and you don't need to cancel anything yourself. Cancelling doesn't refund payments you've already made, so follow the steps above if you'd like your money back.
Bought on web.mystix.app, receipt from Paddle
Paddle.com is our payment partner for web purchases (our merchant of record), so you can ask them for a refund directly, or ask us and we'll do it for you.
To ask us instead, email support@mystix.app with the email address on the order and we'll request the refund from Paddle for you. Refunds go back to the payment method you used, and your bank can take 5 to 10 business days to show them.
We've cancelled every Mystix subscription on every platform, so you won't be charged again and you don't need to cancel anything yourself. Cancelling doesn't refund payments you've already made, so follow the steps above if you'd like your money back.
Bought on web.mystix.app, no Paddle receipt
Web payments taken through Stripe are being refunded automatically, starting October 8, 2026. You don't need to do anything, and your Stripe subscription has already been cancelled, so you won't be charged again.
Your bank can take 5 to 10 business days to show the refund. If a refund that started early shows up as a reversal, the original charge simply disappears from your statement instead of a separate credit appearing.
We're happy to help. Email support@mystix.app with the email address on your Mystix account, where you paid, and the date and amount of the charge, and we'll sort it out with you. See our Refund Policy for the full terms.